Terms of Service

About this page

These terms govern use of neuraltan.com and the ordering of services from PT Digi Harmony Fusion ("we"). A detailed agreement is drawn up separately for each engagement. Where that agreement differs from this page, the agreement prevails.

What binds and what does not

The durations, scopes, and figures published in the service catalogue describe packages whose scope can genuinely be pinned down. Only a written formal proposal, issued after we understand your requirements, is legally binding — and that proposal states its own validity period.

For work whose scope cannot be established without a diagnosis, we quote no figure in advance. The diagnosis is ordered separately, its output stands on its own, and you are under no obligation to continue with us.

Your obligations

For work to proceed you provide access, data, and a contact authorised to make decisions in good time. For security testing work, you must hold lawful authority over the systems being tested and confirm this in writing. We do not test third-party systems without the owner's written consent.

Delays in providing access or decisions move deadlines, and where they leave our team idle, that time may be charged.

Changes of scope

Requests beyond the agreed scope are recorded in a written change request, with additional cost and time agreed before the work begins. We do not quietly perform extra work and invoice for it later.

Payment

Unless agreed otherwise, payment follows the milestones set out in the proposal, beginning with a deposit before work starts. Invoices fall due within 14 calendar days. All prices exclude applicable taxes.

Where an invoice passes its due date, we may suspend work after written notice. Suspension for non-payment does not remove the obligation to pay for work already completed.

Ownership of the work

On full payment, all source code, documentation, and designs created specifically for you become entirely yours, including the right to modify them and to pass them to another party. We lock nothing away.

Third-party open-source components remain subject to their own licences; we hand over the list alongside the work. Tools, internal libraries, and general knowledge we brought with us before the engagement remain ours, and you receive an irrevocable right to use them as far as is needed to operate the work.

Confidentiality

Both parties keep confidential the information obtained during the engagement, and that obligation continues for 3 years after it ends. For security work, vulnerability findings are treated as confidential and are not disclosed to anyone without your written consent.

We do not use your name or logo as a reference without written permission.

Warranty and remediation

For build work, we correct defects that depart from the agreed specification at no charge for 90 days after handover. The warranty does not cover damage caused by changes made by others, changes in environments outside our control, or use beyond the agreed purpose.

For security testing work, a report describes the state of the system at the time of testing. Security testing reduces risk; it does not eliminate it, and no party can promise a system that cannot be breached.

Limitation of liability

To the extent permitted by law, our liability for an engagement is limited to the amount you have paid for that engagement. We are not liable for lost profits, lost business opportunities, or other indirect losses.

This limitation does not apply to wilful misconduct, gross negligence, or matters that cannot be limited by law.

Termination

Either party may terminate on 30 days' written notice. Where there is a material breach that is not remedied within 14 days of written notice, termination may be immediate.

On termination for any reason, you pay for work completed up to the termination date, and we hand over all work product covered by what has been paid.

Force majeure

Neither party is in default for failures caused by circumstances beyond its reasonable control — natural disaster, war, large-scale network disruption, or acts of authority. The affected party gives notice promptly and both parties agree a revised schedule.

Governing law

These terms are governed by the laws of the Republic of Indonesia. Disputes are first pursued through good-faith discussion; where no agreement is reached within 30 days, the dispute is referred to the competent courts in Jakarta.

Changes to these terms

We may update this page. Changes apply to orders placed after the update date and do not alter agreements already in progress.

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This page follows common practice and is not legal advice. The binding agreement for your engagement is drawn up separately and should be reviewed by each party's own legal adviser.